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Improve Customer Experience by understanding your sales people effectiveness
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- GDPR & LGPD compliant
- Top-ranked by NIST
DISPL algorithm detects staff members
Visitors tracked by sensors for longer than 2 hours
- Staff detection
- Dwell time
- Mimics
- Face mask
- Number of contacts*
- Average contact time**
* Number of visitors detected in front of a sensor with an employee. ** Average time spent with visitors in front of sensors
Use Cases of employee effectiveness
Promoter effectiveness at a fixed location
- Presence of staff in front of sensors during 24 hours
- Number of times when an employee left their area/store
- Number of people who visited the promo zone
- Promo zone visitors to customer convertion
QSR employees
- Average consultation time
- Traffic and sales conversions
- Analysis of visitors and employee performance
Optimal staff allocation
- Data for efficient staff working schedule
- Traffic engagement during the day
- Effective allocation of staff between locations
- Know customer portraits in different stores
- Help salespeople sell more with targeting
![](https://cdn.prod.website-files.com/6270f157923cfedd922e9299/66563f2055a5c0b73af7907d_employee-effectiveness-1.jpg)
Employee effectiveness reports
- Visitors engagement heatmeaps Under development
- BI system enrichment with Visitor Insights API
- Create custom reports with metrics that you need
![](https://cdn.prod.website-files.com/6270f157923cfedd922e9299/66563f201776bd0970412bdf_employee-effectiveness-5.jpg)
Important limitations
Mimics
Mimic detection is possible only for strongly expressed emotionsConversation
Presence nearby doesn’t mean engagement in conversationBehavioral analytics
Operates based on behavioral analyticsFaces
Works only with faces, not with objects
![](https://cdn.prod.website-files.com/6270f157923cfedd922e9299/66c66cc7f6c01699bb53ea5f_book-img.png)
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