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Improve Customer Experience by understanding your sales people effectiveness
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GDPR & LGPD compliant
Top-ranked by NIST
DISPL algorithm detects staff members
Visitors tracked by sensors for longer than 2 hours*
Staff detection
Dwell time
Mimics
Face mask
Number of contacts**
Average contact time***
* In-store presence threshold is adjustable and can be set up to 24 hours for visitor to be deemed as staff.
** Number of visitors detected in front of a sensor with an employee.
*** Average time spent with visitors in front of sensors
** Number of visitors detected in front of a sensor with an employee.
*** Average time spent with visitors in front of sensors
Use Cases of employee effectiveness
Promoter effectiveness at a fixed location
Presence of staff in front of sensors during 24 hours
Number of times when an employee left their area/store
Number of people who visited the promo zone
Promo zone visitors to customer convertion
QSR employees
Average consultation time
Traffic and sales conversions
Analysis of visitors and employee performance
Optimal staff allocation
Data for efficient staff working schedule
Traffic engagement during the day
Effective allocation of staff between locations
Know customer portraits in different stores
Help salespeople sell more with targeting
Employee effectiveness reports
Visitors engagement heatmeaps Under development
BI system enrichment with Visitor Insights API
Create custom reports with metrics that you need
Important limitations
Mimics
Mimic detection is possible only for strongly expressed emotions
Conversation
Presence nearby doesn’t mean engagement in conversation
Behavioral analytics
Operates based on behavioral analytics
Faces
Works only with faces, not with objects
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