There’s no doubt that the retail industry has been hit hard by the pandemic. With reduced footfall and decrease in disposable income, the high street has been presented with its biggest challenge yet. But as brick and mortar stores welcome back loyal shoppers in a post-Covid world, retailers are faced with a new obstacle.
With social distancing regulations, sanitation and mask wearing guidance still in place - how can we continue to improve retail customer experience? The need to attract customers to physical stores - and make the experience worth the visit - has never been more prominent.
In this live session, we will have an open discussion with our special quests, industry experts and professionals about:
- CX engagement best practices
- How content matters
- Challenges you have and possible solutions (collecting insight from attendees)
- Look into the future of CX
- Q&A session
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