Customer Experience

Technical Support and Pre-Sales Engineer

Remote, similar to Google Analytics and Ads, specializes in data-driven in-store marketing for brick-and-mortar stores using advanced machine learning. Our solutions provide measurable results, helping business owners and marketers accurately quantify their marketing strategies' ROI.


  • Renowned for our cutting-edge products and multiple awards.
  • Backed by a prominent investor with a sales network in over 40 countries.
  • The phenomenal growth of 300% last year, adding 100+ B2B clients, mainly partners and consulting firms.
  • Aiming for a 1000% growth in 2024.

Your Role: Technical Support and Pre-Sales Engineer (temporary combination of functions focusing on one role by the end of Q2 2025 or earlier.)


As a Technical Support Specialist:

  • Provide top-tier technical support to B2B SaaS clients.
  • Troubleshoot and resolve client issues across various platforms (Windows, Android, macOS, iOS, Linux/Unix).
  • Maintain and update support documentation, FAQs, and guides.
  • Coordinate with the development team to address and resolve software bugs and issues.
  • Assist clients with the setup, configuration, and optimization of products.
  • Ensure client satisfaction through timely and effective resolution of technical problems.

As a Pre-Sales Technical Project Lead:

  • Organize and conduct technical presentations and training sessions on product usage for the sales team.
  • Provide technical consultations to the sales team during interactions with clients, partners, and integrators.
  • Participate in client negotiations to identify needs, set goals, and manage expectations.
  • Analyze client technical requirements.
  • Create internal documentation outlining client goals and objectives for the Product Manager.
  • Develop commercial and technical-commercial proposals.
  • Update technical support documents for the sales team (questionnaires, standard request responses, system comparisons).

Required Skills and Experience:

  • 3–6 years of experience in a similar role.
  • Experience with OS Windows, Android, macOS, iOS, Ubuntu, and other Linux/Unix systems.
  • Familiarity with specialized equipment: kiosks, price checkers, professional panels, etc.
  • Understanding of client-server architecture and basic networking principles.
  • Knowledge of Digital Signage solutions and related fields.
  • Experience in preparing technical project documentation.
  • Strong presentation and negotiation skills.
  • In-depth IT knowledge.
  • Understanding of software development processes.
  • Fluent English, relevant experience, and understanding of basic unit economics.
  • Portuguese and Spanish language skills.

Preferred Skills:

Experience in automation, newsletters, customer development, requirement development, and support team interaction.


Pipedrive, Jira, Zendesk, Productboard, ChatGPT.

What We Offer:

  • Remote work.
  • Flexible schedule.
  • Base salary + sales commissions.

Join us at this opportune time to be a part ofbuilding a great company.

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