- Sales associates lack access to relevant information during customer interactions, leading to poor customer service and reduced sales.
- Lack of communication and coordination between sales associates and the rest of the retail team results in inefficiencies and missed sales opportunities.
- Equipping sales associates with tablets or smartphones can improve customer service and increase sales by providing associates with real-time access to product information and customer data.
- Improved communication and coordination between sales associates and the rest of the retail team can lead to increased efficiency and more sales opportunities. By providing sales associates with data on customer behavior, retailers can increase sales by up to 20%.