- Limited ability to capture customer feedback: Associates may not know how to capture customer feedback and share it with the brand, which can make it difficult for the brand to identify areas for improvement.
- Increased customer satisfaction: By capturing customer feedback through sales assistants' smartphones, brands can quickly identify areas for improvement and make changes to their service, leading to increased customer satisfaction. This can result in a 10% increase in repeat customers and a 15% increase in customer loyalty.
- Improved sales performance: By understanding customer preferences through feedback, sales associates can tailor their sales pitch and product recommendations, resulting in a 20% increase in sales.
- Better data analysis: By collecting customer feedback through assistants' smartphones, brands can gather data in real time and analyze it to identify trends and patterns, leading to better decision-making and improved business performance.